Table 3 Descriptive statistics of questionnaire items.

From: Understanding the mediating effect of switching costs on service value, quality, satisfaction, and loyalty

 

N

Minimum

Maximum

Mean

Std. Deviation

SQ

300

2.0

5.0

3.750

0.907

SV

300

1.0

5.0

3.704

0.933

CS

300

2.0

5.0

3.742

0.902

PSC

300

1.0

5.0

3.795

0.889

FSC

300

1.0

5.0

3.857

0.910

RSC

300

1.0

5.0

3.759

0.880

CL

300

1.0

5.0

3.814

0.858

  1. Source: Authors’ calculation.
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