Table 5 Results of discriminant validity using HTMT criterion.

From: Understanding the mediating effect of switching costs on service value, quality, satisfaction, and loyalty

 

CL

CS

FSC

PSC

RSC

SQ

SV

CL

       

CS

0.832

      

FSC

0.734

0.603

     

PSC

0.951

0.621

0.612

    

RSC

0.277

0.193

0.085

0.186

   

SQ

0.276

0.188

0.22

0.271

0.048

  

SV

0.692

0.645

0.5

0.545

0.088

0.216

 
  1. Source: Authors’ calculation.
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