Table 3 Regression results, moderation, and mediation of proactive customer-service performance.

Variable	M1: MWP		M2: WE				M3: PCSP
	Step 1	Step 2	Step 1	Step 2	Step 1	Step 2	Step 3	Step 4	Step 5	Step 6	Step 7
1. Gender	0.03	0.03	0.04	0.04	0.02	0.01	0.01	0.02	0.01	0.00	−0.00
2. Age	0.06	0.03	0.03	−0.01	0.05	0.03	0.04	0.03	0.02	0.03	0.03
3. Education level	0.06	0.05	−0.01	−0.32	0.01	−0.01	0.02	0.01	−0.01	0.01	0.00
4. Tenure	0.11^*	0.11^*	0.05	0.06	0.06	0.02	0.04	0.06	0.02	0.03	0.01
5. PP	0.48^**	0.44^**	0.44^**	0.40^**	0.42^**	0.22^**	0.21^**	0.37^**	0.21^**	0.20^**	0.13^**
6. SFRC		0.26^**		0.38^**				0.19^**	0.09^*	0.02	−0.00
7. PP*SFRC		−0.16^**		−0.17^**				−0.22^**	−0.16^**	−0.14^**	−0.12^**
8. MWP						0.42^**			0.36^**		0.22^**
9. WE							0.47^**			0.44^**	0.35^**
Adj R²	0.24	0.32	0.19	0.34	0.18	0.31	0.35	0.24	0.33	0.37	0.40
∆ R²	0.25^**	0.08^**	0.20^**	0.15^**	0.19^**	0.13^**	0.17^**	0.07^**	0.09^**	0.13^**	0.16^**

Note. N = 358. Standardized betas are reported. M model, PP proactive personality, SFRC service failure recovery climate, MWP meaningful work perception, WE work engagement, PCSP proactive customer-service performance. *p < 0.05; **p < 0.01.

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