Table 2 Confirmatory factor analysis results (N = 450).

From: Investigating customers’ continuous trust towards mobile banking apps

 

Mean

Standard deviation

Standardised factor loading

t-value

CR

AVE

PE1

3.90

1.09

0.82

***

0.89

0.72

PE2

3.98

0.85

0.87

14.16

  

PE3

4.03

0.82

0.86

14.14

  

PTT1

3.54

1.04

0.89

***

0.85

0.73

PTT2

2.84

1.10

0.82

19.68

  

PEU1

3.83

0.87

0.83

***

0.89

0.66

PEU2

3.95

0.82

0.82

20.73

  

PEU3

4.02

0.85

0.82

20.54

  

PEU4

3.88

0.84

0.79

19.44

  

PASF1

4.10

0.78

0.88

***

0.90

0.74

PASF2

4.06

0.85

0.83

22.24

  

PASF3

4.15

0.77

0.87

24.25

  

IQ1

4.09

0.81

0.78

***

0.90

0.64

IQ2

3.97

0.82

0.78

17.76

  

IQ3

3.98

0.81

0.81

18.60

  

IQ4

3.99

0.79

0.82

18.91

  

IQ5

3.92

0.85

0.80

18.39

  

OR1

3.92

0.87

0.76

***

0.80

0.57

OR2

4.23

0.76

0.78

16.62

  

OR3

3.92

0.93

0.73

15.55

  

CS1

3.95

0.84

0.78

***

0.87

0.62

CS2

3.96

0.85

0.74

16.61

  

CS3

4.10

0.80

0.83

19.06

  

CS4

4.12

0.78

0.79

18.08

  

CT1

4.21

0.74

0.90

***

0.91

0.71

CT2

4.19

0.77

0.88

27.07

  

CT3

4.08

0.86

0.70

17.96

  

CT4

4.16

0.76

0.87

26.34

  
  1. Model fit indices: χ2 = 666.77; df = 322; χ2/df = 2.07; IFI = 0.96; TLI = 0.96; CFI = 0.96; RMSEA = 0.05.
  2. Degree of freedom (df) = (i2 + i)/2 − j, for i equals the number of manifest variables and j equals the number of free parameters.
  3. PE previous experience, PEU perceived ease of use, PASF privacy assurances and security features, IQ information quality, OR organisation reputation, CS customer support, CT continuous trust.
  4. ***Donates a constrained relationship to 1 for identification.
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