Table 1 Existing relevant research.
Literature | Research subject | Study area | Factors |
|---|---|---|---|
Subjective well-being, satisfaction, and safety | |||
Yapp and Yeap (2023) | Perceived value and customer satisfaction | Malaysia | Economic value; Convenience value; Symbolic value; Sustainability value; Hedonic value |
Si et al. (2024) | Ridesourcing travelers’ satisfaction and subjective well-being | China | Platform satisfaction; Driver and car satisfaction; Social satisfaction |
Nguyen-Phuoc et al. (2021) | Passenger satisfaction and loyalty towards ride-sourcing services | Vietnam | Booking app-related risk; Vehicle & driver-related risk |
Tumaku et al. (2023) | Consumer engagement in the sharing economy | China | Hedonic value; Utilitarian value; Trust; Satisfaction |
Kumar et al. (2022) | Service quality assessment | India | Comfort; Safety; Security; Reliability; Responsiveness |
Liu et al. (2022) | Security perceptions | China | Risk characteristics; Situation characteristics; Individual background |
Hu and Yang (2024) | Safety of female ride-hailing passengers | China | Driver image; Driver behavior; Traveling together; Mobile phone dependence; Information attention; Risk avoidance |
Behavioral intention on ride-hailing services | |||
Hu et al. (2022) | Choice of ride-hailing or traditional taxi services | China | Attitude; Subjective norm; Perceived behavioral control |
Wang et al. (2019) | Consumers’ willingness to use ride-sharing services | China | Utilitarian value; Hedonic value; Social value; Privacy risk; Performance risk; Security risk; Conflict risk |
Nguyen-Phuoc et al. (2022) | Intention to use on-demand shared ride-hailing services | Vietnam | Perceived risk; Price sensitivity; Perceived green value; Attitude; Subjective norm; Perceived behavioral control |
Bhatt et al. (2024) | Adoption of ride-hailing services | India | Perceived value; Attitude; Frugality; Status consumption |
Bhaduri and Goswami (2023) | User attitudes towards ride-hailing services | India | Perceived usefulness; Perceived ease of use; Perceived behavioral control; Subjective norm; Attitude |
Ma et al. (2019) | Risk perception and intention to discontinue use of ride-hailing services | China | Functional risk; Time risk; Physical risk; Financial risk; Psychological risk |
Continuance behavioral intention on ride-hailing services | |||
Elnadi and Gheith (2022) | Reuse ride-hailing services | Egypt | Perceived usefulness; Perceived ease of use; Social influence; Perceived risk; Perceived enjoyment; Compatibility; Interactivity; Personal innovativeness |
Akram et al. (2024) | Continue using the ride-hailing app | India | Utilitarian value; Hedonic value; Attitude |
Malik and Rao (2019) | Continued usage of ODR/ride hailing apps | India | Perceived usefulness; Perceived ease of use; Confirmation; Perceived value |
This study | Discontinuance behavioral intention on integrated ride-hailing platforms | China | Perceived value; Perceived risk; Switch cost; Personal innovativeness |
