Table 5 Direct and mediated (indirect) effects test results.

From: Service-sales ambidexterity and employee performance: a dual-path model of stress appraisal and regulatory focus

Path

β-value

LLCI

ULCI

p-value

R2

Q2

VIF

Support

H1a

SSA -> CSA

0.454

0.373

0.534

0.000

0.206

0.146

1.000

Yes

H1b

CSA -> EP

0.479

0.398

0.565

0.000

  

1.044

Yes

H1c

SSA -> CSA -> EP

0.218

0.164

0.279

0.000

   

Yes

H2a

SSA -> HSA

0.459

0.373

0.548

0.000

0.211

0.146

1.000

Yes

H2b

HSA -> EP

−0.161

−0.241

−0.075

0.000

  

1.028

Yes

H2c

SSA -> HSA -> EP

−0.074

−0.115

−0.034

0.000

0.234

0.147

 

Yes

  1. Source: Authors own work.
  2. SSA Service-sales ambidexterity, CSA Challenge stress appraisal, HSA Hindrance stress appraisal, EP Employee performance, LLCI Lower-limit of confidence interval, ULCI Upper-limit of confidence interval.
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