Table 3 Qualitative themes for digital health coaching, organized by implementation facilitators/barriers across the CFIR domains

From: A CFIR-guided qualitative study of digital health engagement among Black adults with type 2 diabetes

CFIR Domain

CFIR Construct

Implementation Determinant

Theme

Supporting Quotes

Characteristics of Individuals

Self-Efficacy

Facilitator

Growing Confidence, from Initial Skepticism and Fear to Empowerment

I wasn’t too sure how the health coaching would go… but talking to the health coach gave me more confidence to ask questions that I really wanted (P557).

Intervention Characteristics

Adaptability

Facilitator

Personalized, Flexible, and Compassionate Coaching

I had a lower hip replacement, there’s pain in my lower level of body. We [w/health coach] came up with easy chair exercises. I could not do the movement, but I could do it in my upper body which was still helping, and was beneficial to me (P112).

Design Quality & Packaging

Facilitator

Accessibility and Reach of Phone-based Coaching

It was by phone. And I think I preferred the phone rather than Zoom (P769).

 

Facilitator

Behavioral Nudges and Motivational Reinforcement

Every week, I would get an email from my health coach with tidbits—health information she thought would be helpful based on what we discussed (P112).

Outer Setting

Patient Needs & Resources

Facilitator

Social and Familial Support

All my family’s been great, my whole circle… my sister, my nephew. Because when I get tired of being at the house, they’ll take me and walk around the track or go swing. I love that (P39).

 

Patient Needs & Resources

Barrier

Structural and Environmental Constraints to Lifestyle Change

In my neighborhood my street does not have sidewalks and curb stones. I used to walk in the streets and had to carry a stick for the dogs or cats and run in the yard when cars came by. Hard to walk safely (P769).

 

Patient Needs & Resources

Barrier

Competing Responsibilities

I'm constantly doing; I'm working 13, 14, 15 hours a day. And I forget or I get distracted and like I said, they either call or they’ll text and get me back in my head space (P268).