Table 1 Potential dimensions of a smart tourism service scale.
Dimensions | Definitions | Relevant literature |
|---|---|---|
Smart attraction service | The instant services of tourist experience and decision support are realized by the interconnections between the attractions and stakeholders through the dynamic platforms with information-intensive communication flows. | Buhalis and Amaranggana (2014, 2015); Cimbaljević et al. (2019); Jovicic (2019); Wang et al. (2016) |
Smart transportation service | The supply of location-based information, quality public transport, as well as navigation and parking, is achieved through the integration of technology and transportation systems. | Gonzalez et al. (2020); Lin et al. (2019); Naik et al. (2019); Siuhi and Mwakalonge (2016) |
Smart accommodation service | Tourists are provided with access to ICT-integrated accommodation information and convenient booking services, and may arrange accommodation appropriately based on their demands. | Buhalis and Leung (2018); Melián-González et al. (2013); Sarmah et al. (2017); Stankova et al. (2019) |
Smart diet service | Tourists are provided with access to ICT-integrated dining information and solutions, as well as convenient ordering services with healthier and suitable meals. | Kwok and Yu (2013); Okumus et al. (2016; 2018); Sarcona et al. (2017) |
Smart purchase service | The purchase system incorporates ICT with e-commerce environments to extend into m-commerce consumption platforms. Tourists can obtain commodity information and purchase from anywhere and at any time. | Buhalis and Foerste (2015); Flavián et al. (2020); Ho et al. (2016); Kwok and Yu (2013); Melián-González et al. (2013) |
