Table 7 Results of the exploratory factor analysis (n = 379).

I. Smart attraction service

4.222

13.194

0.887

Interactive multimedia system developed in the tourist attraction

0.742

Weather forecasting system developed in the tourist attraction

0.697

Tourist flow control system set up in the tourist attraction

0.674

Online reservation system built in the tourist attraction

0.642

Queuing-time forecasting system developed in the tourist attraction

0.637

Smart guide system established in the tourist attraction

0.622

Itinerary planning system developed in the tourist attraction

0.547

II. Smart transportation service

3.555

11.109

0.895

Public transport information system developed for transportation

0.761

E-map route or navigation system set up for transportation

0.696

Intelligent transport scheduling system developed for transportation

0.688

Parking information system established for transportation

0.680

Real-time traffic information system established for transportation

0.676

III. Smart accommodation service

2.423

7.573

0.819

Self-service counter built for accommodation

0.830

Smart room access control and cabinet systems installed for accommodation

0.825

Mobile room booking system established for accommodation

0.739

IV. Smart diet service

4.022

12.569

0.904

Service request system developed for catering

0.759

Touch screen self-service ordering system developed for catering

0.726

Smart guide system established for catering

0.707

Mobile reservation and ordering system set up for catering

0.692

Cloud service system built for catering

0.664

Reservation and queue system designed for catering

0.636

V. Smart purchase service

5.145

16.078

0.929

Harvest good purchase experience through the smart information system

0.796

Obtain post-purchase services through the smart information system

0.766

Purchase the limited/new tourist goods through the smart information system

0.747

Get preferential price through the smart information system

0.741

Get fair price through the smart information system

0.735

Quickly purchase goods with a variety of convenient electronic payment methods through the smart information system

0.698

Purchase the bargain through the smart information system

0.680

VI. Smart payment service

2.908

9.088

0.869

Existing smart card payment system established in the tourist attraction

0.761

Mobile payment system established for catering

0.716

Mobile payment system developed for accommodation

0.698

Mobile payment system established in the tourist attraction

0.687

Total variance explained

69.611