Table 8 Results of the confirmatory factor analysis.

I. Smart attraction service

0.88

0.52

0.85

0.50

Interactive multimedia system developed in the tourist attraction

0.73

0.73

Weather forecasting system developed in the tourist attraction

0.66

0.64

Tourist flow control system set up in the tourist attraction

0.63

0.67

Online reservation system built in the tourist attraction

0.57

0.62

Queuing-time forecasting system developed in the tourist attraction

0.64

0.59

Smart guide system established in the tourist attraction

0.59

0.60

Itinerary planning system developed in the tourist attraction

0.70

0.67

II. Smart transportation service

0.89

0.62

0.88

0.59

Public transport information system developed for transportation

0.74

0.77

E-map route or navigation system set up for transportation

0.73

0.71

Intelligent transport scheduling system developed for transportation

0.70

0.71

Parking information system established for transportation

0.67

0.70

Real-time traffic information system established for transportation

0.69

0.65

III. Smart accommodation service

0.80

0.57

0.82

0.61

Self-service counter built for accommodation

0.82

0.83

Smart room access control and cabinet systems installed for accommodation

0.82

0.84

Mobile room booking system established for accommodation

0.59

0.67

IV. Smart diet service

0.91

0.62

0.90

0.61

Service request system developed for catering

0.70

0.72

Touch screen self-service ordering system developed for catering

0.66

0.68

Smart guide system established for catering

0.63

0.63

Mobile reservation and ordering system set up for catering

0.71

0.67

Cloud service system built for catering

0.60

0.64

Reservation and queue system designed for catering

0.69

0.72

V. Smart purchase service

0.93

0.65

0.89

0.63

Harvest good purchase experience through the smart information system

0.75

0.78

Obtain post-purchase services through the smart information system

0.75

0.77

Purchase the limited/new tourist goods through the smart information system

0.73

0.73

Get preferential price through the smart information system

0.72

0.76

Get fair price through the smart information system

0.71

0.75

Quickly purchase goods with a variety of convenient electronic payment methods through the smart information system

0.60

0.67

Purchase the bargain through the smart information system

0.77

0.76

VI. Smart payment service

0.88

0.64

0.86

0.61

Existing smart card payment system established in the tourist attraction

0.77

0.78

Mobile payment system established for catering

0.59

0.68

Mobile payment system developed for accommodation

0.66

0.68

Mobile payment system established in the tourist attraction

0.75

0.70