Table 7 Results of the predictive capability of the model.

From: Not with the bot! The relevance of trust to explain the acceptance of chatbots by insurance customers

 

Conventional assessment

Cross validated predictive ability test

 

Q2

RMSE

MAE

ALD

p value

BI

0.531

0.698

0.481

−2.276

<0.01

ATT

0.64

0.61

0.457

−3.276

<0.01

PU

0.617

0.625

0.483

−3.363

<0.01

PEOU

0.637

0.593

0.448

−3.575

<0.01

Overall

   

−3.179

<0.01

  1. The root-mean-square error is denoted by RMSE, the mean absolute error with MAE and the average loss difference are denoted as ALD.
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