Table 6 Regression results of main and mediating effects.

From: How to cultivate loyal online customers: the role of emotional labor strategy detection in the context of live-commerce

Approach

Effect

SE

t

p

LLCI

ULCI

DAD-RI

Direct Effect

0.172

0.045

3.866

0.0001

0.085

0.26

DAD-PI

Direct Effect

0.147

0.047

3.154

0.002

0.055

0.239

SAD-RI

Direct Effect

0.06

0.034

1.524

0.129

−0.018

0.138

SAD-PI

Direct Effect

0.092

0.041

2.246

0.025

0.011

0.173

DAD-PCO-RI

Total Effect

0.688

0.047

14.611

0

0.595

0.78

Direct Effect

0.172

0.045

3.866

0.0001

0.085

0.26

Indirect Effect

0.515

0.054

-

-

0.423

0.639

DAD-PCO-PI

Total Effect

0.655

0.048

13.674

0

0.561

0.749

Direct Effect

0.147

0.047

3.154

0.002

0.055

0.239

Indirect Effect

0.507

0.054

-

-

0.415

0.63

SAD-PCO-RI

Total Effect

0.412

0.061

6.78

0

0.293

0.531

Direct Effect

0.06

0.034

1.524

0.129

−0.018

0.138

Indirect Effect

0.351

0.072

-

-

0.209

0.486

SAD-PCO-PI

Total Effect

0.428

0.056

7.168

0

0.311

0.545

Direct Effect

0.092

0.041

2.246

0.025

0.011

0.173

Indirect Effect

0.336

0.068

-

-

0.205

0.472

  1. DAD Deep Acting Detection, SAD Surface Acting Detection, PCO Perceived Customer Orientation, RI Recommendation Intention, PI Purchase Intention.