Table 3 Trustor/Educator trust factors descriptions, counts, and references.

From: Exploring trust in generative AI for higher education institutions: a systematic literature review focused on educators

Category

Trust factors

Description

Count

Reference

Trustor (Educator)

Demographics

Captures information about age, gender, teaching experience, role, etc.

5

(Brandhofer & Tengler, 2024; Cabero-Almenara et al., 2024; Chan & Lee 2023; Kamoun et al., 2024; Kaplan et al., 2021)

 

Familiarity

Refers to educators’ knowledge and prior interactive experience with GenAI.

9

(Bhaskar et al., 2024; Brandhofer & Tengler, 2024; Bannister et al., 2024; Cambra-Fierro et al., 2024; Chan & Lee 2023; Chatterjee & Bhattacharjee, 2020; Kelly et al., 2023; Wang et al., 2021; Yusuf et al., 2024)

 

Self-efficacy

Refers to educators’ confidence in their ability to effectively use GenAI.

7

(Bhat et al., 2024; Bhaskar & Rana, 2024; Choi et al., 2023; Jain & Raghuram, 2024; Lee et al., 2024; Ofosu-Ampong, 2024; Wang et al., 2021)

 

Sense of control (human in the loop)

Represents educators’ perception of their ability to monitor and influence AI decision-making processes.

8

(Brandhofer & Tengler, 2024; Herdiani et al., 2024; Hyun Baek & Kim, 2023; Kelly et al., 2023; Kurtz et al., 2024; Ofosu-Ampong, 2024; Salah 2024)

 

Hedonic motivation

(UTAUT)

Refers to educators’ views of how much fun and pleasure they get from using ChatGPT.

6

(Baig & Yadegaridehkordi, 2024; Bhat et al., 2024; Cabero-Almenara et al., 2024; Espartinez, 2024; Hyun Baek & Kim, 2023; Kelly et al., 2023)

 

Emotional experience

Refers to the sense of security and comfort educators feel when relying on AI, often described as emotional trust.

7

(Bhaskar et al., 2024; Cambra-Fierro et al., 2024; Chan & Lee 2023; Fütterer et al., 2023; Hyun Baek & Kim, 2023; Kamoun et al., 2024; Mamo et al., 2024)

 

Trust propensity

Refers to educators’ inclination to trust, applicable to both people and technology.

8

(Bhat et al., 2024; Bhaskar et al., 2024; Brandhofer & Tengler, 2024; Herdiani et al., 2024; Jain & Raghuram, 2024; Kaplan et al., 2021; Salah 2024; Wölfel et al., 2023)

 

Pedagogical beliefs

Indicate teachers’ complex beliefs about teaching and learning, affecting their behaviour in the classroom.

5

(Cabero-Almenara et al., 2024; Choi et al., 2023; Espartinez, 2024; Hall, 2024; Ofosu-Ampong, 2024)

 

Pedagogical knowledge

(TPACK)

Refers to fundamental pedagogical knowledge required to teach as described in the TPACK framework.

5

(Jain & Raghuram, 2024; Kamoun et al., 2024; Lee et al., 2024; Mishra et al., 2024; Wang et al., 2024)

  1. Source: Authors’ compilation.