Polite or playful? How service robot type and apology style influence negative word-of-mouth after service failures

Journal:

Computers in Human Behavior

Published:

2026-03-18

DOI:

10.1016/j.chb.2026.108995

Affiliations:

1

Authors:

4

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Institutions	Authors	Share
The Hong Kong Polytechnic University (PolyU), China	4.000000	1.00

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