Sensory Marketing Strategies in Tourism Experiences

Summary

Sensory marketing strategies in tourism harness the visual, auditory, olfactory, gustatory and tactile dimensions of a destination or service to craft immersive experiences. By orchestrating sensory cues—from the scent of local flora in eco-lodges to carefully curated soundscapes in heritage sites—tourism providers can heighten emotional engagement, shape memorable interactions and foster destination loyalty. These strategies respond to the growing desire for authentic and well-being-oriented travel, contributing to sustainable development objectives and economic resilience within host communities. Underpinning this practice is an interdisciplinary framework that unites environmental psychology, experiential design and consumer behaviour, enabling practitioners to design multisensory touchpoints throughout the visitor journey. Emerging applications range from sensor-enhanced guided tours to aroma-infused hospitality settings, all aimed at differentiating destinations within a competitive global market.

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Sensory Marketing Strategies in Tourism Experiences publication trend

The graph below shows the total number of articles in sensory marketing strategies in tourism experiences across all publications each year (not limited to Nature Index journals).

Technical terms

Sensory marketing: A strategic approach that engages one or more of the five human senses to influence emotions and consumer behaviour.

Crossmodal effects: Interactions between different sensory modalities by which stimulation of one sense alters perception in another.

Destination identification: The psychological process through which a visitor forms a sense of attachment and personal connection with a place.

S-O-R model: A theoretical framework (Stimulus-Organism-Response) describing how environmental stimuli affect internal states and behavioural outcomes.

Biophilic design: An architectural and interior design philosophy that incorporates natural elements to enhance occupant well-being and environmental resonance.

References

  1. A Study on How the Five Senses Are Affected When Tourists Experience Towns with Forest Characteristics: An Empirical Analysis Based on the Data of Fujian, Guangdong and Sichuan in China. Sustainability (2021).
  2. Sensehacking the guest’s multisensory hotel experience. Frontiers in Psychology (2022).
  3. An Investigation Into the Effects of Destination Sensory Experiences at Visitors’ Digital Engagement: Empirical Evidence From Sanya, China. Frontiers in Psychology (2022).
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