Total Quality Management Practices in Organizational Performance
Summary
Total Quality Management (TQM) has evolved into a comprehensive management philosophy aimed at embedding quality in every organisational process. It centres on leadership commitment, customer focus, process orientation, continuous improvement and data-driven decision making to align strategic objectives with operational actions. By fostering a culture of quality and engaging employees at all levels, TQM drives improvements in efficiency, customer satisfaction and financial outcomes. The advent of digital technologies has extended these principles into Quality 4.0, integrating data analytics, connectivity and automation to enable real-time monitoring and predictive insights. As organisations navigate global competition and stakeholder demands, the fusion of traditional TQM practices with contemporary digital tools offers a resilient pathway to sustainable performance and innovation.
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Total Quality Management Practices in Organizational Performance publication trend
The graph below shows the total number of articles in total quality management practices in organizational performance across all publications each year (not limited to Nature Index journals).
Technical terms
Total Quality Management (TQM): A systematic approach that integrates quality principles into all organisational processes, emphasising leadership, customer focus, process improvement and employee involvement.
Quality 4.0: The integration of digital technologies — including data analytics, connectivity and automation — with quality management practices to enable real-time monitoring and predictive decision making.
Continuous Improvement: An ongoing effort to enhance products, services or processes through incremental changes informed by performance data and feedback.
Structural Equation Modelling (SEM): A statistical technique used to analyse complex relationships among observed and latent variables, often applied to assess factors influencing quality outcomes.
Sustainability Performance: The measurement of an organisation’s economic, environmental and social impacts, reflecting its long-term viability and responsibility to stakeholders.
References
- The role of quality 4.0 in supporting digital transformation: Evidence from telecommunication industry. International Journal of Data and Network Science (2023).
- Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms. Sustainability (2018).
- Impact of TQM on organisational performance: The case of Indian manufacturing and service industry. Operations Research Perspectives (2018).
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